Shipping & Delivery
We ship worldwide 🌍 — fast, reliable, and all-inclusive. All orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, you’ll receive an email with your tracking link.
Free Shipping Thresholds
| Region | Free Shipping | Below Threshold |
|---|---|---|
| 🇺🇸 United States | Free over $50 USD | $10 USD flat rate |
| 🇨🇦 Canada | Free over $50 CAD | $10 CAD flat rate |
| 🇪🇺 Europe | Free over €100 | €18 flat rate |
| 🇬🇧 United Kingdom | Free over £100 | £15 flat rate |
| 🇦🇺 Australia | Free over $100 AUD | $18 AUD flat rate |
| 🇦🇪 UAE | Free over 250 AED | 50 AED flat rate |
| 🇲🇽 Mexico | Free over 2000 MXN | 200 MXN flat rate |
Duties & Taxes
We ship Delivered Duty Paid (DDP) which means no surprise fees at delivery. All duties, VAT and taxes are covered upfront by us.
Estimated Delivery Times
-
USA / Canada: 2 – 5 business days
-
Europe / UK: 5 – 10 business days
-
Australia / Asia: 5 – 10 business days
- UAE / Middle East: 5 – 10 business days
Rural areas may take a few days longer.
Order Tracking
Once your order ships, you’ll get a tracking email within 48 hours. You can also create an Orbsoul account to view and track all orders in one place.
Need Help?
If your order hasn’t arrived within the expected delivery window, or if it arrives damaged or incomplete, please contact us right away at support@orbsoul.com with your name and order number.
Our team personally reviews every case and will make it right — whether that means locating your package, sending a replacement, or arranging a quick resolution. Your order is fully protected from loss or damage during transit, and we’re here to make sure it reaches you safely.
