We build our products to last
We proudly stand behind the quality of everything we make. Our products are built for long-lasting performance, trusted by professionals and loved by everyday athletes. If something doesn’t perform as expected, we’re here to help.
Orbsoul Warranty Policy
Aerial Arts Gear & Rigging Warranty
Your Orbsoul product is covered by a 1-year limited warranty from the date of purchase. This warranty covers defects in workmanship and materials under normal, intended use.
The warranty does not cover:
- Damage caused by improper installation, misuse, neglect, lack of regular inspection or failure to adhere to the instructions for use
- Alterations, modifications, or repairs made by anyone other than Orbsoul or an authorized partner
- Accidental damage, drops, or impacts
- Normal wear and tear or the natural breakdown of materials over time
- Cosmetic damage that does not affect the product’s performance or safety
If you believe your product is eligible for warranty service, please contact support@orbsoul.com with your order number or fill out the warranty request form below. We’ll review your claim and, if approved, provide repair, replacement, or store credit at our discretion.
Balance Board Limited Lifetime Promise
Your warranty covers defects in workmanship or materials for the lifetime of the product, defined as five (5) years from the original date of purchase.
This warranty applies under normal use conditions and covers manufacturing defects that affect the structural integrity or performance of the board.
It does not cover:
- Damage caused by improper use, care, or storage
- Alterations, modifications, or repairs made by third parties
- Accidental damage or impact
- Cosmetic damage, including scratches, dents, or surface wear
- The natural breakdown of materials over time due to normal use
The determination of warranty eligibility and repair or replacement options will be made at Orbsoul’s discretion based on product inspection.
Regional Legal Compliance
This warranty policy is designed to align with applicable consumer protection laws in all regions where Orbsoul products are sold, including Canada, the United States, the European Union, the United Kingdom, Australia, and the United Arab Emirates.
In regions where consumer protection laws provide additional rights or remedies, those statutory rights will apply in addition to, and not in replacement of, this warranty.
For European Union and United Kingdom customers, this warranty operates in accordance with local consumer rights legislation, including the Consumer Rights Directive (EU) and Consumer Rights Act (UK).
EU & UK Statutory Consumer Rights
In addition to Orbsoul’s limited warranty, customers in the European Union and the United Kingdom are entitled to statutory consumer rights under local law.
Orbsoul’s warranty operates in addition to, and does not limit or replace, these rights.
For more information about your regional consumer rights, please contact your local consumer protection authority.
